Rubbish Clearance Highbury Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Highbury provides rubbish removal, household waste collection, commercial waste clearance, and related services. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Rubbish Clearance Highbury, the provider of the rubbish removal and waste collection services.

1.2 "Customer" or "you" means the individual or business ordering the services from the Company.

1.3 "Services" means any rubbish clearance, waste removal, bulky waste collection, office clearance, house or garden clearance, or associated services provided by the Company.

1.4 "Waste" means the items, materials, refuse or rubbish that you request the Company to collect and remove.

1.5 "Order" or "Booking" means a confirmed request for Services placed by the Customer and accepted by the Company in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides rubbish clearance and waste collection services for domestic and commercial customers. This may include scheduled collections, one-off clearance visits, and specialist removal of bulky or mixed waste as agreed at the time of booking.

2.2 The exact scope of the Services, including the type and approximate volume of waste to be removed, access arrangements, and any special requirements, will be agreed with you during the booking process and confirmed by the Company.

2.3 The Company reserves the right to refuse to collect any item or material that it reasonably believes to be hazardous, prohibited by law, unsafe to handle, or outside the scope of the agreed Services.

3. Booking Process

3.1 You may request a rubbish clearance or waste collection service by telephone, email or through any booking facility made available by the Company.

3.2 At the time of booking, you must provide accurate and complete information, including:

(a) your full name, contact details and service address;

(b) a description of the waste to be collected, including the approximate volume, type and any heavy or bulky items;

(c) details of access to the property, any parking restrictions, and any known obstacles that may affect the collection.

3.3 Any quote provided before the waste is inspected on site is an estimate only. The final price may be adjusted on the day of service if the actual load, weight, or nature of the waste differs from the description provided at the time of booking.

3.4 Your booking is accepted when the Company confirms the appointment date and time window, and, where required, receives a deposit or full payment in advance. At that point, a contract for Services arises between you and the Company subject to these Terms and Conditions.

3.5 The Company will use reasonable efforts to attend at the agreed time, but all time slots are estimates. The Company is not liable for delays caused by traffic, weather, access issues or other circumstances beyond its control. Where possible, the Company will notify you of any significant delay or need to reschedule.

4. Access and Customer Obligations

4.1 You must ensure safe, reasonable and lawful access to the property and to the waste that is to be collected. This includes arranging any necessary parking permissions and ensuring that access routes are free from obstruction wherever possible.

4.2 You must be present at the property at the arranged time, or ensure that a responsible adult is available to provide access, confirm the items to be removed, and approve any variations to the quoted price.

4.3 You warrant that you are the owner of the waste or have full authority from the owner to authorise its removal and disposal. You agree to indemnify the Company against any claim brought by a third party relating to the removal of such waste.

4.4 If access to the property or waste is not available, or if the collection cannot safely proceed due to circumstances under your control, the Company may at its discretion cancel the visit or apply a reasonable call-out or wasted journey charge.

5. Pricing, Quotes and Payment

5.1 Prices for rubbish clearance and waste collection are generally based on the volume, weight, and type of waste, as well as access conditions and any additional labour required.

5.2 Any quote given before the team arrives on site is an estimate only and is subject to confirmation once the waste has been inspected. Where the actual load is greater or smaller than initially described, the price may increase or decrease accordingly.

5.3 Unless otherwise agreed, payment is due on completion of the Service. The Company may require payment in full or a deposit in advance for certain bookings, including large commercial clearances or out-of-hours appointments.

5.4 Payment may be made by cash, bank transfer, or card, as accepted by the Company at the time of booking. The Company reserves the right to withhold removal of the waste until payment has been received or verified.

5.5 All prices are quoted exclusive of any applicable taxes or charges which will be added as required by law and disclosed to you before you confirm your booking.

5.6 If payment is not made when due, the Company may charge interest on any overdue amount at a reasonable rate from the due date until the date of actual payment and may seek recovery of all reasonable costs incurred in pursuing the debt.

6. Cancellations, Rescheduling and Missed Appointments

6.1 You may cancel or reschedule your booking by contacting the Company as soon as possible.

6.2 If you cancel a booking more than 24 hours before the scheduled appointment time, any deposit paid will normally be refundable, less any reasonable administration costs.

6.3 If you cancel less than 24 hours before the scheduled appointment time, fail to provide access, or are not present when the team arrives, the Company may retain any deposit paid and may apply a cancellation or wasted journey charge to cover the costs incurred.

6.4 The Company reserves the right to cancel or reschedule a booking due to operational reasons, staff availability, severe weather, safety concerns, or other circumstances beyond its control. In such cases, the Company will contact you as soon as reasonably possible to arrange an alternative appointment. Any deposit or advance payment will either be transferred to the new appointment or refunded if a suitable time cannot be agreed.

7. Waste Types, Prohibited Items and Regulations

7.1 The Company is committed to responsible waste management and compliance with all applicable waste laws and regulations. All waste removed will be transported and disposed of lawfully at authorised facilities, with emphasis on recycling and recovery where reasonably practicable.

7.2 The Company cannot accept certain hazardous or specialist waste unless specifically agreed in writing in advance. Prohibited or restricted items may include, but are not limited to:

(a) asbestos or asbestos-containing materials;

(b) clinical or medical waste;

(c) gas cylinders or pressurised containers;

(d) certain chemicals, solvents, oils and paints;

(e) explosives, ammunition or highly flammable materials;

(f) any waste classified as hazardous under relevant regulations unless prior arrangements have been made.

7.3 If hazardous or prohibited items are discovered among your waste and were not disclosed at the time of booking, the Company may refuse to remove them and may adjust the price or cancel the Service. You may be charged for any additional time or costs incurred as a result.

7.4 The Company may provide advice about waste classification, but ultimate responsibility for accurately describing the waste and for complying with any special handling requirements rests with you as the Customer.

8. Liability and Limitations

8.1 The Company will take reasonable care when carrying out rubbish clearance and waste collection at your property. However, minor scuffs, marks or wear consistent with the normal course of moving bulky items are not considered damage for which the Company will accept liability.

8.2 You must notify the Company in writing of any alleged damage or loss as soon as reasonably practicable and in any event within 48 hours of completion of the Service, providing reasonable evidence and details of the circumstances. The Company will investigate any such report and may request access to inspect the property.

8.3 The Company shall not be liable for:

(a) any pre-existing damage or defect at the property;

(b) damage arising from inherent defects in the items removed or handled;

(c) any loss or damage resulting from inaccurate information provided by you;

(d) any indirect, consequential or economic loss, including loss of profit, business or opportunity.

8.4 Subject to clause 8.5, the total liability of the Company for any claim arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by you for the specific Service giving rise to the claim.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited.

9. Customer Property and Personal Items

9.1 Before the collection takes place, you must remove any personal belongings or items you wish to keep from the area and from any furniture or containers that are to be cleared.

9.2 By presenting items for removal, you confirm that they are waste and that you have no further claim to them. Once loaded into the Company’s vehicle, the waste becomes the property of the Company for the purpose of lawful transportation, treatment and disposal.

9.3 The Company is not responsible for any item that you intended to keep but that was presented as waste and removed by the team in good faith.

10. Health, Safety and Conduct

10.1 The Company operates in accordance with applicable health and safety laws and policies. The team may refuse to carry out any task that they believe to be unsafe or that falls outside normal manual handling guidelines.

10.2 You agree to behave respectfully towards the Company’s staff and to ensure that any other persons present at the property do the same. The Company may withdraw Services and leave the site if its staff are subjected to abusive, threatening or unsafe behaviour.

10.3 If work is halted or modified for safety reasons, the Company will discuss alternative options with you. Additional costs may apply if extra staff, equipment or time is required to complete the Service safely.

11. Data Protection and Privacy

11.1 The Company will collect and use personal information such as your name, contact details and service address solely for the purpose of managing your booking, delivering the Services, handling payments and dealing with any queries or disputes.

11.2 Your information will be stored securely and retained only for as long as necessary to comply with legal, accounting and operational requirements. The Company will not sell your personal data to third parties.

12. Variations to the Terms

12.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that particular Order.

12.2 Any changes to the Services, prices or these Terms and Conditions will not affect a confirmed booking unless agreed by both parties in writing or by email.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be severed and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

14.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the delivery of the Services.

14.4 These Terms and Conditions, together with any written confirmation of your booking, constitute the entire agreement between you and the Company in relation to the Services and supersede any previous arrangements or understandings.